When Do You Need Workplace Mediation?

Posted on March 6, 2026 by Ian

Not every conflict calls for a formal investigation. Sometimes what is needed is a structured, facilitated conversation. A space where people can speak candidly, listen differently, and recalibrate how they …

When Do You Need a Workplace Investigation?

Posted on March 6, 2026 by Ian

A question that surfaces often is: How serious does something need to be before we investigate? If someone raises a concern about misconduct, inequity, retaliation, or policy violations, it deserves …

Is It Time to Take Civility Seriously?

Posted on March 6, 2026 by Ian

Lately, more business leaders are saying what their employees are already feeling: something’s off. Whether it’s snippy emails, breakroom tension, or managers getting ghosted by direct reports, workplace incivility is …

Harnessing the Power of Mindfulness in Mediation

Posted on October 27, 2016 by Selina

By Selina J. Shultz, Esq., LL.M. and Robert A. Creo, Esq. “The quality of everything we do depends on the quality of the thinking we do before we begin.” With …

“I thought I’d be working with grown-ups?” : First Cause of a Dysfunctional Conflict Culture – Lack of Skills

Posted on May 26, 2016 by Selina

While recently working with a company to improve their conflict culture, I was struck by a telling comment made by a member of the senior management team: “I feel sorry for …

Does Your Business Need a “Conflict Culture Intervention”?

Posted on September 5, 2015 by Selina

Workplace mediations can often be a great way to resolve employee conflicts at an early stage at a very low cost to the organization. After a successful workplace mediation, employees …

The Attorney Client Decision Making Team

Posted on March 25, 2015 by Selina

A 1979 study of attorney-client interactions conducted by Sociologist Maureen Cain revealed startling information about a typical attorney-client relationship. Despite years of education and training to hone their legal expertise, …